Refund policy

Thank you for shopping with Shapeski. We want you to be completely satisfied with your purchase. Please read our refund policy carefully before placing your order.

Returns

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.

    • In its original packaging.

    • Accompanied by proof of purchase (order confirmation or receipt).

  • To start a return, contact us at signaturesupp@gmail.com with your order number and reason for return.

  • Items sent back to us without first requesting a return will not be accepted.

Refunds

  • Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Please note that your bank or credit card company may take additional time to post the refund.

  • Shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

  • Please inspect your order upon delivery.

  • If your item is damaged, defective, or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging.

  • We will arrange a replacement or full refund, including any shipping costs, at no charge to you.

Exchanges

  • The fastest way to get a new item is to return the item you have and place a separate order for the replacement.

  • Exchanges are subject to product availability.

Non-Refundable Items

The following items cannot be returned or refunded:

  • Items marked as final sale.

  • Gift cards.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Order Cancellations

  • Orders can be cancelled within 24 hours of purchase, as long as they have not yet shipped.

  • Once an order has shipped, it cannot be cancelled — please follow the return process above.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — it may take time for the refund to post.

  3. Contact your bank — there is often processing time before a refund appears.

  4. If you've done all of the above and still haven't received your refund, contact us at signaturesupp@gmail.com.